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Novahubb Support
Typically replies instantly
2:20 PM
Last updated: February 1, 2026
At Novahubb, we take your privacy seriously. This policy explains how we collect, use and protect your personal information when you use our digital marketplace platform.
When you create an account with Novahubb, we collect your name, email address, and password. This information is required to provide you with access to our platform and personalize your experience.
We collect data related to purchases you make, including the products purchased, amounts paid, payment method type (but not full card details), and transaction timestamps.
We automatically collect certain information when you use our platform, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us improve our services.
We collect information about the device you use to access Novahubb, including device type, operating system, and unique device identifiers.
We use your information to process transactions, deliver purchased products (such as Travel SIMs, gift cards, and subscriptions), send order confirmations, and provide customer support.
Your information is used to maintain your account, authenticate your identity, and manage your preferences and settings.
We may use your email address to send you transactional notifications, service updates, and promotional offers. You can opt out of marketing emails at any time.
We analyze usage patterns to detect, investigate, and prevent fraudulent transactions and unauthorized access to your account.
Aggregated and anonymized data helps us understand how our platform is used and make improvements to our services, user interface, and product offerings.
Novahubb does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We share information with trusted third-party vendors who help us operate our platform, including payment processors, cloud hosting providers, and analytics services. These partners are contractually bound to protect your information.
We may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of our users.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Sensitive data such as passwords is stored using strong hashing algorithms.
Access to personal data within Novahubb is restricted to employees who need it to perform their job functions. All team members with data access undergo security training.
In the event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law.
We use cookies that are necessary for the operation of our platform, including session cookies for authentication and shopping cart functionality.
We use analytics tools to understand how visitors interact with our site. You can opt out of analytics tracking through your browser settings.
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
You have the right to request a copy of the personal data we hold about you in a machine-readable format.
You can update or correct your personal information at any time through your account settings or by contacting our support team.
You may request the deletion of your account and associated personal data. Note that we may retain certain data as required by law or for legitimate business purposes.
You have the right to object to or request restriction of how we process your data in certain circumstances.
We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are kept for a minimum of 5 years for financial compliance purposes.
Upon account deletion, personal data is removed from active systems within 30 days. Some residual data may remain in backups for up to 90 days before being permanently deleted.
Novahubb's services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will promptly delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a prominent notice on our platform or by sending an email to the address associated with your account.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team at support@novahubb.com or through our Support page.
Questions? Contact our support team