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Novahubb Support
Typically replies instantly
2:20 PM
Last updated: February 1, 2026
Please read these Terms of Service carefully before using the Novahubb platform. These terms govern your use of our digital marketplace and the purchase of digital products and services.
By accessing or using Novahubb's platform, website, or any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use Novahubb. By using our platform, you confirm that you meet this requirement.
Novahubb is a digital marketplace offering a range of products including Travel SIM plans (E-SIMs & Physical SIMs), gift cards, subscription services, gaming credits, telecom top-ups, crypto services, and payment vouchers.
Our services are available in supported regions. Novahubb reserves the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.
Some features require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
All prices on Novahubb are listed in Ghana Cedis (GHS) and are subject to change without notice. Prices displayed at checkout are final at the time of purchase.
We use secure, PCI-compliant third-party payment processors to handle transactions. Novahubb does not store full credit card numbers on our servers. By making a purchase, you authorize us to charge the applicable fees to your chosen payment method.
Upon successful payment, you will receive an email confirmation with your order details. Digital products such as codes, Travel SIM activation details, and subscription credentials will be delivered to your registered email or accessible via your account dashboard.
You are responsible for any applicable taxes associated with your purchases. Novahubb may collect and remit applicable taxes where required by law.
Digital products are delivered instantly or within a short processing period after payment confirmation. Delivery is made electronically via email or your account dashboard.
Many digital products (such as Travel SIM plans, gift cards, and subscription codes) have defined validity periods and usage terms set by the issuing provider. Novahubb is not responsible for unused value that expires within these product-specific terms.
We strive to ensure all product listings are accurate. In the event of a pricing error or product mislisting, Novahubb reserves the right to cancel orders and issue full refunds.
You agree not to use Novahubb for any unlawful purposes, including but not limited to: fraud, money laundering, purchasing products for resale without authorization, attempting to reverse-engineer our platform, or violating any applicable local, national, or international laws.
You are responsible for safeguarding your account credentials. Notify us immediately at support@novahubb.com if you suspect unauthorized access to your account.
Any attempts to exploit promotions, discounts, referral programs, or pricing errors in bad faith will result in immediate account suspension and potential legal action.
All content on the Novahubb platform — including logos, text, graphics, software, and product descriptions — is the property of Novahubb or its content suppliers and is protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
Novahubb's services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free access to our platform.
To the maximum extent permitted by applicable law, Novahubb shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to you for any claim arising out of these Terms shall not exceed the amount you paid Novahubb in the 90 days preceding the claim.
You agree to indemnify, defend, and hold harmless Novahubb, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.
We reserve the right to suspend or terminate your account and access to our services at our sole discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, or our business.
You may terminate your account at any time by contacting our support team. Termination does not entitle you to a refund of any payments already made, except as outlined in our Refund Policy.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising under these Terms will first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
Novahubb may revise these Terms of Service at any time. Continued use of the platform after changes are posted constitutes your acceptance of the revised Terms. We will notify users of material changes via email or a prominent notice on the platform.
For questions about these Terms of Service, please contact us at support@novahubb.com or visit our Contact page.
Have questions? Contact our support team